yeah,
its def. not like astralsoft, i'm in the process of having my script installed (its actually installed and the staff is just working out some bugs) i also had the server set up. the server set up took about a day and a half, and the script install was done basically overnight.
usually the staff will respond to tickets that have direct relation to a product or service purchased within a day if not sooner. if it doesnt relate to a purchase you may not get the quickest response, but you can always bother the forum. plus you'll prob figure out ur problem anyway and render your trouble ticket moot.
glad to see your going balls deep on a server right off the bat, i take it youre anticipating large amounts of traffic, you may want to consider keeping your db on a seperate server because the mysql portion of code isnt really optimized, however there is an ongoing discussion about a fix to double the speed of the db response by updating the adobdb file, to a less server intensive version, not sure what the final verdict will be but so far reaction seems positive. scalability is a concern, my general feeling is that the "out of the box" script works best with around 50 - 300 users maybe more, but it really isnt ready to "go big" right out of the box, thats not saying that the script you get cant be modded and tweaked, cajoled and winnowed to handle huge spikes and waves of traffic, but the potential is there.
my feeling is that this is a good company who wants to do right by their customers, they may be growing a bit faster than the staff can keep up with, but so far they're doing a solid job.
most of the stuff in paragraph 3 is information gleened not from my own personal experience but from the experiences ive read about from other forum folk, so take it as you will. if anyone wants to corroborate or dispute these statements i'd welcome the debate.
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