Apthost ! Down!!!

alessandro · 04-22-2008, 10:05 PM

Vps Server Down Not Response, Higher Incompetency. Scandalous.
Poor Education From Support.

alessandro · 04-22-2008, 10:26 PM

This is the apthost uptime

Time: 2008-04-17 21:04:57
Time on Error: 02 hours 20 minutes 08 seconds

Time: 2008-04-22 16:07:08
Time on Error: 02 hours 17 minutes 31 seconds

alessandro · 04-22-2008, 11:00 PM

videodipesca: and also you don't inform the customers about planned downtime, if this is a planned downtime...
Harry: Ok, I will escalate your ticket to our senior admins. If you can give us a call, may be we can try assisting you on phone
videodipesca: is there few to call the server is down...
videodipesca: are you able to give me a forecast of this downtime or I have to just restart the service at infrenion ?
Harry: We will make sure to notify you in future for such planned downtimes
Harry: also the vps quota which were not working
Harry: will be fixed after this maintenance
Harry: apart from this there are other things such as
Harry: memory management for the VPS's have been modified for the best vps performance
videodipesca: no words...planned downtime without be informed scandalous I 'm just starting to write reviews on all hosting reviews forum, I disagree this behaviour. have a nice day

flashcrawler · 04-24-2008, 03:01 AM

Apthost does have a few flaws, but I still think their a great Hosting company. Their cheap, they have 24hr tech support and clip-share works perfectly with them.

alessandro · 04-24-2008, 08:41 AM

point of view...

viewscope · 04-24-2008, 05:44 PM

I just started with them and after a few problems during site transfer I would say there support was very responsive and on top of things. FAR FAR better then cirtex. CIRTEX SUCKS!

dargre · 04-25-2008, 02:34 AM

Quote:

Originally Posted by viewscope

I just started with them and after a few problems during site transfer I would say there support was very responsive and on top of things. FAR FAR better then cirtex. CIRTEX SUCKS!

It's fine if you have a nice start with them, however it is recommended to share your positive opinion at least after few months, not after days.
This may mislead other people with signin' up...

URAGANU · 04-29-2008, 03:01 AM

What ? Apthost is good ?

Here is some history of chat with them regarding Clipshare Pro that is not working on their servers:
--------------------------------------
26th Feb 2008
Zane: Hello. How may I assist you?
Bogdan: hello, my Ticket ID: WGX-342432, is waiting for over 8 hours to be replied
Bogdan: my problem persist and it's not because if my clipshare installation
Bogdan: Gerald Heyman replied with a solution that didn't work so I'm still waiting for some help
Zane: Ok, please allow me some time I will get back to you in ticket ASAP
Bogdan: ok
Zane: Is there anything else I can assist you further ?
Bogdan: i'm waiting for some help
Bogdan: because i'm waiting for too long by site
Zane: I will get back to you in ticket
Zane: Please standby for further assistance in ticket
Bogdan: mda
-----------------------------------
27th Feb 2008
Julio: Hello
Julio: How may I help you ?
Bogdan: hello
Bogdan: i am waiting for over 1 day now for a reply to my problem
Bogdan: this is not acceptable
Julio: may I know your ticket id
Bogdan: i installed clipshare and it's not working on your servers
Bogdan: Ticket ID: WGX-342432
Bogdan: Priority: High
Julio: let me check
Bogdan: someone told me yesterday that he will reply to my ticket and no reply again
Bogdan: ?
Julio: one moment please
Julio: I am checking
Bogdan: I think someone is making fun of me, I received a reply on my ticket with a link to try and fix the script for myself. I already did that fix and it's still not working
Julio: ok we will investigate it further
Julio: allow us some more time
Bogdan: what does that mean ? I paid for a month of hosting and half of month takes to solve your server problems ?
Bogdan: at least tell me which script works on your servers
Bogdan: because I want to see how your hosting works to decide if I purchase a full year or not
Bogdan: at this moment I don't see your support ffmpeg and other tools
Bogdan: I am waiting now for over 2 days since I open the ticket and the problem is still not solved
Julio: seems some installation is incorrect
Julio: if you want we can reinstall this script
Julio: since our server uses phpsuexec
Bogdan: ok, I can upload it to my root for you to install it
Julio: installation is bit different as fas as file permissions are concern
Julio: you can remove your old data
Julio: and upload just zip file
Bogdan: right away
Julio: and update your ticket asking for reinstallation
Bogdan: done
Bogdan: i uploaded the zip file, you can erase the website without problem
Julio: mention that in ticket
Bogdan: ok
Bogdan: i will update the ticket with database details. thanks
Julio: ok create new database
Bogdan: k
---------------------------------------
28th Feb 2008
Zane: Hello. How may I assist you?
Bogdan: hello, we talked yesterday also about my problem with Clipshare installation
Bogdan: it's still not working, even after I requested your team to install it
Bogdan: another day wasted from my hosting package and my website is not running properly on your server
Bogdan: Ticket ID: NMJ-379901
Zane: Ok
Zane: We will look into your issue ASAP
Bogdan: you said that yesterday and after another day nothing was solved
Bogdan: i am not closing this support chat until my problem is solved
Bogdan: i tired of waiting for days for this kind of issue
Bogdan: please direct me to someone from real Technical Support because it's clear you don't know what to reply to me
Bogdan: ????????????????????
==================================

Still the issue persist. After 3 days after I notified them. I let them install it for me and the problem is the same. Videos are not converted/uploaded correctly. They have the WORST customer support I ever seen. Cheap and bad !

I will update you with more CHATS from them. I'm ready to report them to authorities because they say they offer something and customers don't get that. There is a law that protects customers in this kind of situations .

mcfoo · 04-29-2008, 04:19 AM

your first post on the forum and you're bashing a host?

denya777 · 04-29-2008, 05:01 AM

Quote:

Originally Posted by URAGANU

Bogdan: i am not closing this support chat until my problem is solved

funny

04-22-2008, 10:05 PM	#1
alessandro ClipShare Customer \|Forum Regular\| Join Date: Mar 2008 Posts: 240	Apthost ! Down!!! Vps Server Down Not Response, Higher Incompetency. Scandalous. Poor Education From Support. __________________ Clipshare/AVS customization email info@clipshareitalia.com msn alex@nowhereland.it CUSTOM ADULT PAYMENT MOD INTEGRATION WITH PAYPAL, CCBILL,ALLOPASS AND MUCH MORE - NUEVO PLAYER PER VIEW TIME LIMIT INTEGRATION FOR PAYPERVIEW/PAY PER MEMBERSHIP. H264 MOD INTEGRATION AND PREREQ INSTALL - HIGH DEF INTEGRATION SERVICE AVS SCRIPT

04-22-2008, 10:26 PM	#2
alessandro ClipShare Customer \|Forum Regular\| Join Date: Mar 2008 Posts: 240	This is the apthost uptime Time: 2008-04-17 21:04:57 Time on Error: 02 hours 20 minutes 08 seconds Time: 2008-04-22 16:07:08 Time on Error: 02 hours 17 minutes 31 seconds __________________ Clipshare/AVS customization email info@clipshareitalia.com msn alex@nowhereland.it CUSTOM ADULT PAYMENT MOD INTEGRATION WITH PAYPAL, CCBILL,ALLOPASS AND MUCH MORE - NUEVO PLAYER PER VIEW TIME LIMIT INTEGRATION FOR PAYPERVIEW/PAY PER MEMBERSHIP. H264 MOD INTEGRATION AND PREREQ INSTALL - HIGH DEF INTEGRATION SERVICE AVS SCRIPT

04-22-2008, 11:00 PM	#3
alessandro ClipShare Customer \|Forum Regular\| Join Date: Mar 2008 Posts: 240	just to make two smile...this is the chat transcript videodipesca: and also you don't inform the customers about planned downtime, if this is a planned downtime... Harry: Ok, I will escalate your ticket to our senior admins. If you can give us a call, may be we can try assisting you on phone videodipesca: is there few to call the server is down... videodipesca: are you able to give me a forecast of this downtime or I have to just restart the service at infrenion ? Harry: We will make sure to notify you in future for such planned downtimes Harry: also the vps quota which were not working Harry: will be fixed after this maintenance Harry: apart from this there are other things such as Harry: memory management for the VPS's have been modified for the best vps performance videodipesca: no words...planned downtime without be informed scandalous I 'm just starting to write reviews on all hosting reviews forum, I disagree this behaviour. have a nice day __________________ Clipshare/AVS customization email info@clipshareitalia.com msn alex@nowhereland.it CUSTOM ADULT PAYMENT MOD INTEGRATION WITH PAYPAL, CCBILL,ALLOPASS AND MUCH MORE - NUEVO PLAYER PER VIEW TIME LIMIT INTEGRATION FOR PAYPERVIEW/PAY PER MEMBERSHIP. H264 MOD INTEGRATION AND PREREQ INSTALL - HIGH DEF INTEGRATION SERVICE AVS SCRIPT

04-24-2008, 08:41 AM	#5
alessandro ClipShare Customer \|Forum Regular\| Join Date: Mar 2008 Posts: 240	point of view... __________________ Clipshare/AVS customization email info@clipshareitalia.com msn alex@nowhereland.it CUSTOM ADULT PAYMENT MOD INTEGRATION WITH PAYPAL, CCBILL,ALLOPASS AND MUCH MORE - NUEVO PLAYER PER VIEW TIME LIMIT INTEGRATION FOR PAYPERVIEW/PAY PER MEMBERSHIP. H264 MOD INTEGRATION AND PREREQ INSTALL - HIGH DEF INTEGRATION SERVICE AVS SCRIPT

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04-24-2008, 03:01 AM	#4
flashcrawler Member \|Forum Junior\| Join Date: Jan 2008 Location: Okinawa, Japan Posts: 71	Apthost does have a few flaws, but I still think their a great Hosting company. Their cheap, they have 24hr tech support and clip-share works perfectly with them.

04-24-2008, 05:44 PM	#6
viewscope Member \|Forum Regular\| Join Date: Apr 2007 Location: Houston Posts: 206	I just started with them and after a few problems during site transfer I would say there support was very responsive and on top of things. FAR FAR better then cirtex. CIRTEX SUCKS!

04-29-2008, 03:01 AM	#8
URAGANU Member \|Forum Newbie\| Join Date: Apr 2008 Posts: 1	What ? Apthost is good ? Here is some history of chat with them regarding Clipshare Pro that is not working on their servers: -------------------------------------- 26th Feb 2008 Zane: Hello. How may I assist you? Bogdan: hello, my Ticket ID: WGX-342432, is waiting for over 8 hours to be replied Bogdan: my problem persist and it's not because if my clipshare installation Bogdan: Gerald Heyman replied with a solution that didn't work so I'm still waiting for some help Zane: Ok, please allow me some time I will get back to you in ticket ASAP Bogdan: ok Zane: Is there anything else I can assist you further ? Bogdan: i'm waiting for some help Bogdan: because i'm waiting for too long by site Zane: I will get back to you in ticket Zane: Please standby for further assistance in ticket Bogdan: mda ----------------------------------- 27th Feb 2008 Julio: Hello Julio: How may I help you ? Bogdan: hello Bogdan: i am waiting for over 1 day now for a reply to my problem Bogdan: this is not acceptable Julio: may I know your ticket id Bogdan: i installed clipshare and it's not working on your servers Bogdan: Ticket ID: WGX-342432 Bogdan: Priority: High Julio: let me check Bogdan: someone told me yesterday that he will reply to my ticket and no reply again Bogdan: ? Julio: one moment please Julio: I am checking Bogdan: I think someone is making fun of me, I received a reply on my ticket with a link to try and fix the script for myself. I already did that fix and it's still not working Julio: ok we will investigate it further Julio: allow us some more time Bogdan: what does that mean ? I paid for a month of hosting and half of month takes to solve your server problems ? Bogdan: at least tell me which script works on your servers Bogdan: because I want to see how your hosting works to decide if I purchase a full year or not Bogdan: at this moment I don't see your support ffmpeg and other tools Bogdan: I am waiting now for over 2 days since I open the ticket and the problem is still not solved Julio: seems some installation is incorrect Julio: if you want we can reinstall this script Julio: since our server uses phpsuexec Bogdan: ok, I can upload it to my root for you to install it Julio: installation is bit different as fas as file permissions are concern Julio: you can remove your old data Julio: and upload just zip file Bogdan: right away Julio: and update your ticket asking for reinstallation Bogdan: done Bogdan: i uploaded the zip file, you can erase the website without problem Julio: mention that in ticket Bogdan: ok Bogdan: i will update the ticket with database details. thanks Julio: ok create new database Bogdan: k --------------------------------------- 28th Feb 2008 Zane: Hello. How may I assist you? Bogdan: hello, we talked yesterday also about my problem with Clipshare installation Bogdan: it's still not working, even after I requested your team to install it Bogdan: another day wasted from my hosting package and my website is not running properly on your server Bogdan: Ticket ID: NMJ-379901 Zane: Ok Zane: We will look into your issue ASAP Bogdan: you said that yesterday and after another day nothing was solved Bogdan: i am not closing this support chat until my problem is solved Bogdan: i tired of waiting for days for this kind of issue Bogdan: please direct me to someone from real Technical Support because it's clear you don't know what to reply to me Bogdan: ???????????????????? ================================== Still the issue persist. After 3 days after I notified them. I let them install it for me and the problem is the same. Videos are not converted/uploaded correctly. They have the WORST customer support I ever seen. Cheap and bad ! I will update you with more CHATS from them. I'm ready to report them to authorities because they say they offer something and customers don't get that. There is a law that protects customers in this kind of situations .

04-29-2008, 04:19 AM	#9
mcfoo Member \|Forum Regular\| Join Date: Nov 2007 Posts: 205	your first post on the forum and you're bashing a host?

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