Support ticket has been renewed, please answer

tostos · 06-27-2008, 04:25 AM

Hi,
I changed my hosting, and gave all informations in the installation ticket today at 4 pm. I have also some other features purchased. I have logo rebranding, youtube plugin. Hence, please check my old ticket (install ticket) that has been updated. How long do I need to wait for? It says installation takes 2 days, logo rebranding 2 days. By the way. you are going to integrate the youtube plugin during the installation, right?
Moreover, can somebody activate my membership group here please?
Thanks,

symtab · 06-27-2008, 11:50 AM

Hi,

Please give me your ticket ID. If you completed the form correctly your group
membership should be active. Please write a ticket to the Sales Department about the membership problem.

tostos · 06-27-2008, 03:35 PM

Hi,
Thank you for your answer symtab
Install ID is ZSB-350666
Logo ID is TXV-689445 and SOH-474212 (I thought it didn't upload the logo)
So, I have an installation with youtube plugin, and logo rebranding. I appreciated your answer.
First time I didn't complete the form correctly, and later I think I filled it correctly. I will write a ticket to the Sales Department. Thanks,

tostos · 07-01-2008, 12:15 AM

Hi,
If someone from the clipshare staffs can work on my order, that would be good. I ordered last week, and changed the host on Thursday, but still nothing. My order includes installation, youtube plugin, and logo. Can you please start to do something? I think I don't need to repead your policy if your business is a serious one.

symtab · 07-01-2008, 02:02 PM

Hi,

None of your tickets are in the support department. The installation/rebranding department will answer as soon as possible. I apologise for the inconvenience.

tostos · 07-01-2008, 04:13 PM

I didn't understand what you mean. Thank you for your answer. However, this is the ticket.
Ticket ID: ZSB-350666 Department: ClipShare: Services > Script Installation
Status: Open Priority: High
Created On: 24 Jun 2008 07:28 AM Last Update: 24 Jun 2008 07:28 AM

tostos · 07-01-2008, 04:17 PM

I think you mean you are just taking care of the support isues.

I hope the installers, and logo rebranders can be thoughtfull to think about starting the job like you. Thanks,

symtab · 07-03-2008, 04:50 PM

Hi,

Just PM me server access and your order id and i will install the script for you and configure the server.

06-27-2008, 04:25 AM	#1
tostos Member \|Forum Newbie\| Join Date: Jun 2008 Posts: 11	Support ticket has been renewed, please answer Hi, I changed my hosting, and gave all informations in the installation ticket today at 4 pm. I have also some other features purchased. I have logo rebranding, youtube plugin. Hence, please check my old ticket (install ticket) that has been updated. How long do I need to wait for? It says installation takes 2 days, logo rebranding 2 days. By the way. you are going to integrate the youtube plugin during the installation, right? Moreover, can somebody activate my membership group here please? Thanks,

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06-27-2008, 11:50 AM	#2
symtab ClipShare Staff \|Forum Guru\| Join Date: Jan 2007 Posts: 1,945	Hi, Please give me your ticket ID. If you completed the form correctly your group membership should be active. Please write a ticket to the Sales Department about the membership problem.

06-27-2008, 03:35 PM	#3
tostos Member \|Forum Newbie\| Join Date: Jun 2008 Posts: 11	Hi, Thank you for your answer symtab Install ID is ZSB-350666 Logo ID is TXV-689445 and SOH-474212 (I thought it didn't upload the logo) So, I have an installation with youtube plugin, and logo rebranding. I appreciated your answer. First time I didn't complete the form correctly, and later I think I filled it correctly. I will write a ticket to the Sales Department. Thanks,

07-01-2008, 12:15 AM	#4
tostos Member \|Forum Newbie\| Join Date: Jun 2008 Posts: 11	Hi, If someone from the clipshare staffs can work on my order, that would be good. I ordered last week, and changed the host on Thursday, but still nothing. My order includes installation, youtube plugin, and logo. Can you please start to do something? I think I don't need to repead your policy if your business is a serious one.

07-01-2008, 02:02 PM	#5
symtab ClipShare Staff \|Forum Guru\| Join Date: Jan 2007 Posts: 1,945	Hi, None of your tickets are in the support department. The installation/rebranding department will answer as soon as possible. I apologise for the inconvenience.

07-01-2008, 04:13 PM	#6
tostos Member \|Forum Newbie\| Join Date: Jun 2008 Posts: 11	I didn't understand what you mean. Thank you for your answer. However, this is the ticket. Ticket ID: ZSB-350666 Department: ClipShare: Services > Script Installation Status: Open Priority: High Created On: 24 Jun 2008 07:28 AM Last Update: 24 Jun 2008 07:28 AM

07-01-2008, 04:17 PM	#7
tostos Member \|Forum Newbie\| Join Date: Jun 2008 Posts: 11	I think you mean you are just taking care of the support isues. I hope the installers, and logo rebranders can be thoughtfull to think about starting the job like you. Thanks,

07-03-2008, 04:50 PM	#8
symtab ClipShare Staff \|Forum Guru\| Join Date: Jan 2007 Posts: 1,945	Hi, Just PM me server access and your order id and i will install the script for you and configure the server.

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