Current customer: no full access to the forums 5 days already

marengo · 07-06-2008, 10:01 AM

Hi

We've paid for the script 10 days ago, 5 days ago I requested an upgrade my forum account to "Customers" group. Nothing...
Why your customers cannot access all forums and why we must wait this upgrade? :-? We paid you already. :evil:

marengo · 07-06-2008, 03:46 PM

any update? I submitted an ticket: no response at all. I sent a PM to admin here: same result :twisted:

symtab · 07-07-2008, 10:42 AM

Hi,

I redirected your ticket to the Sales Department. They will answer and fix as soon as possible. I apologise for the inconvenience.

marengo · 07-07-2008, 10:49 AM

Hi

you needed almost 24 hour to redirect my ticket labeled as "urgent"?

OK, I'll be waiting

marengo · 07-07-2008, 03:05 PM

Still nothing.

Alec · 07-07-2008, 05:28 PM

I registered and bought Clip-Share 05-27-2008. I have full access to the Client Area, just not forums. I do mention this in tickets but they completely ignore it. They even told me you did not buy Clip-Share. When I registered on Client-Area, included my order number, and they approved the account.

marengo · 07-07-2008, 05:37 PM

Quote:

I do mention this in tickets but they completely ignore it. They even told me you did not buy Clip-Share.

no comments. So unprofessional guys

marengo · 07-07-2008, 06:11 PM

Finally, in the "Client Area" I see they approved my account until 24.09.2008

ClipShare Pro Customers
Expires 24 Sep 2008 (???)

But here I registered with a different email, and I still cannot access forums

..............................................

Danny · 07-08-2008, 07:13 PM

Why don't you follow the instructions ? You don't have to send emails, tickets, private messages to get your forum account upgraded! We work organized. You must follow the instrutions you are given. You must fill your profile with the order number and domain, you must join the customers group, you must put the order number and domain in the reason field when you join. And you will be upgraded 100%, like thousands of users have already been. Approvals are done daily. I just checked the admin, and YOU DID NOT REQUEST TO JOIN THE CUSTOMERS GROUP! So please don't complain if you can't follow simple instructions.

Danny · 07-08-2008, 07:14 PM

Use the original order number, from the purchase of the license, not the upgrade order number.

07-06-2008, 10:01 AM	#1
marengo Member \|Forum Newbie\| Join Date: Jul 2008 Posts: 6	Current customer: no full access to the forums 5 days already Hi We've paid for the script 10 days ago, 5 days ago I requested an upgrade my forum account to "Customers" group. Nothing... Why your customers cannot access all forums and why we must wait this upgrade? :-? We paid you already. :evil:

07-08-2008, 07:13 PM	#9
Danny ClipShare Staff \|Forum Guru\| Join Date: Nov 2006 Posts: 1,638	Why don't you follow the instructions ? You don't have to send emails, tickets, private messages to get your forum account upgraded! We work organized. You must follow the instrutions you are given. You must fill your profile with the order number and domain, you must join the customers group, you must put the order number and domain in the reason field when you join. And you will be upgraded 100%, like thousands of users have already been. Approvals are done daily. I just checked the admin, and YOU DID NOT REQUEST TO JOIN THE CUSTOMERS GROUP! So please don't complain if you can't follow simple instructions. __________________ Best regards, Danny B. - Founder - ClipShare \| MediaShare \| AVS (Adult Video Script) \| Clone Script Directory \| Screept

07-08-2008, 07:14 PM	#10
Danny ClipShare Staff \|Forum Guru\| Join Date: Nov 2006 Posts: 1,638	Use the original order number, from the purchase of the license, not the upgrade order number. __________________ Best regards, Danny B. - Founder - ClipShare \| MediaShare \| AVS (Adult Video Script) \| Clone Script Directory \| Screept

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07-06-2008, 03:46 PM	#2
marengo Member \|Forum Newbie\| Join Date: Jul 2008 Posts: 6	any update? I submitted an ticket: no response at all. I sent a PM to admin here: same result :twisted:

07-07-2008, 10:42 AM	#3
symtab ClipShare Staff \|Forum Guru\| Join Date: Jan 2007 Posts: 1,945	Hi, I redirected your ticket to the Sales Department. They will answer and fix as soon as possible. I apologise for the inconvenience.

07-07-2008, 10:49 AM	#4
marengo Member \|Forum Newbie\| Join Date: Jul 2008 Posts: 6	Hi you needed almost 24 hour to redirect my ticket labeled as "urgent"? OK, I'll be waiting

07-07-2008, 03:05 PM	#5
marengo Member \|Forum Newbie\| Join Date: Jul 2008 Posts: 6	Still nothing.

07-07-2008, 05:28 PM	#6
Alec Member \|Forum Newbie\| Join Date: May 2008 Posts: 16	I registered and bought Clip-Share 05-27-2008. I have full access to the Client Area, just not forums. I do mention this in tickets but they completely ignore it. They even told me you did not buy Clip-Share. When I registered on Client-Area, included my order number, and they approved the account.

07-07-2008, 06:11 PM	#8
marengo Member \|Forum Newbie\| Join Date: Jul 2008 Posts: 6	Finally, in the "Client Area" I see they approved my account until 24.09.2008 ClipShare Pro Customers Expires 24 Sep 2008 (???) But here I registered with a different email, and I still cannot access forums ..............................................

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