Torubles with Help Tickets

[newmediaguy]

Hi -

I am having difficulties getting feedback on the tickets I have submitted into the helpdesk. Seems a bit sporadic at best. Been 10 days since I issued the tickets for server set-up, installation, video grabber plug in, etc...

Not set up yet. I really need someone to get on this for me. I have a couple programmers in the wings - ready to do some customization to the site - and really need to knwo when it will the site will be launch. Looking for a due date or something.

Anyway - hoping to escalate my request/tickets in hopes that we can put a priority to my set-up and installation. Please please please!!!! 10 days is a long time. Danny - anything you can do?

[newmediaguy]

Hi - for reference - the below is a list of tickets that have been submitted. All related to my set-up and installation.

LEV-351861
PTI-546494
SFS-297032
IFW-608918
HJJ-131089
JKS-465472
MQV-378839
BUI-444255
WLH-594367
DDR-419103
KMA-405102

Sorry to be a pain - just looking to get up and running and have not heard anything lately.

[symtab]

Hi,

I checked your ticket and replied to some of them. I cant download the
elasticfox plugin (there is nothing to download), i cant use puttin i'm on Linux.

I need a server with ssh root access, with a password, without any keys configured. If i have this installation takes 2 hours.

On Linux i have a ssh client, but you didnt provide me with a system to add
my public key on your server and then be able to connect, if you can do this
i can connect without a password.

I apologise for the inconvenience.

[newmediaguy]

Hi - ok - please check the latest ticket - have provided additional information - hope that is what you are looking for.

Please get back to me ASAP if this does not work for your needs. Really want to avoid days going by - to only hear that it does not meet your needs.

Ticket Number:

GEP-176994