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Pre-Sales Questions If you have any pre-sales questions, here's the place to ask.


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Old 07-16-2008, 08:53 PM   #1
ppc2you
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Default Thumbnail Not Available ... any Support

When I Upload Any Video i get : Thumbnail Not Available.

But I Can Playing The Videos ....

Can any body Help me .
When I Upload (*.flv ) I Get Thumbnail Not Available .

Any Help please


I have clip-share 4.0.7
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Old 07-16-2008, 09:47 PM   #2
t.check
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Hello,
I have sent you a PM regarding this.
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Old 07-18-2008, 03:40 AM   #3
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I have the same question.
Plz PM the answer too. Thx.
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Old 07-18-2008, 12:28 PM   #4
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@dddjjj, how is that a "pre-sales" question, if you already have it installed?

As described in another thread, the poster "ppc2you" solved his problem by engaging the clip-share install service to put the proper modules on his server. Most likely, if you are experiencing that same problem (thumbnails not showing), you have something wrong with your server set-up.

As I always say, if you aren't a server sys-admin, get the server set-up and the installation (two separate tasks) professionally done by these guys (I've had several and everything works great). And secondly, after that, if you have any other problems, fill out a help-desk support ticket.... those really work.

Last edited by perspicacious : 07-18-2008 at 12:31 PM.
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Old 09-19-2008, 11:29 PM   #5
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I have the same problem. Can anyone PM me the solution to this??? Thanks!
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Old 09-20-2008, 06:20 AM   #6
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in admin panel in media setting.change your thumb module to mplayer insted of ffmpeg.should work.
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Old 09-20-2008, 06:27 AM   #7
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Quote:
Originally Posted by Ramiz View Post
in admin panel in media setting.change your thumb module to mplayer insted of ffmpeg.should work.
That is poor advice.
ffmpeg is far better to generate thumbs, definetely ffmpeg is worth installing and using (at least for thumbs).

mplayer can't take thumbs from exact movie position (only keyframes)
This causes pixelated or black thumbs for many videos.
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Last edited by dargre : 09-20-2008 at 07:54 AM.
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Old 03-20-2009, 03:28 PM   #8
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I have now the same problem, help-me please!!!
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