Why dont you answer my emails??!!

[adultweb4u]

Thanks dargre,

But I have already been cursed that I am wrong so it really doesn't matter if someone else too does it.

100's of site do well really doesn't mean that all the sites do well. And then what's the point in paying $199 when no one is ready to provide support or answer the emails just for the sake of $50.

The other script is able to convert the video to flv format and also play well, then why not this script.

The matter is not that complicated but they say that if I pay $50, they will correct the issue or else they will not help.

I am wondering if ever this would had happened with you, you would have realized what it feels when you put $199 and then are cursed for being wrong.

I have almost donated $199 to clip-share and left my site to remain dead rather than paying more money to them.

Hope this does not happens with others.

[dargre]

Man, you still miss things.
That was already said: SCRIPT IS OK

However script is not easy to install, additionally there are modules that must be installed on server.
All this is CLEARLY STATED on ClipSahre site.
You could read it first.

Also it is stated - no one will install the script or modules for you, until you order it.
If you are not able to install script correctly - order installation and don't cry your tears over forum.

[Bilderback]

@Tiger - your answer may be at bottom of post.

Script is not OK
The embed feature is messed up in Pro4 which affects every video uploaded.
There are multiple template errors which span many pages.
Conversion of certain .WMV produce blank videos, some with no sound,
some with no conversion or random,large raw core. files in root.
The script doesnt properly read server configurations.
Server
upload_max_filesize 700M
post_maxsize 700M
ClipShare
throws admin error when trying to set above 200M
upload template shows as 100M max regardless

Templates read "Demo Version".
Embed Player has Longtail advertising.
SQL errors in admin panel which require manual editing through phpmyadmin,
which alot of users know nothing about.

And the forum is not only for users to assist other users.
It is also for echer to put us in the customer status after we pay $199
and prove licensing through the 'Join Usergroup',
which I may add, has not happened in my case, after countless requests,
tickets and emails.Weeks have now passed and still waiting.

We are paying customers and some of us cannot even access the private customer forums in order to research, learn and develop our site..
It has been weeks in my case since we purchased the script-
At this rate, our License may expire before we gain customer status. lol

Sorry for seeming harsh but I know what Tiger is going through.
Something no $199 customer should experience.
I am a moderately experienced developer and even I am at a standstill
with site development using the ClipShare script.
We could have easily hooked into our CMS file system to deploy conversions

-ab 64k -ac 2 -ar 44100 -deinterlace -nr 500 -croptop 4 -cropbottom 4 -cropleft 8 -cropright 8 -aspect 4:3 -r 25 -b 650k -me_range 25 -i_qfactor 0.71 -g 500

but assumed ClipShare was going to be an easy alternative and less work.
Perhaps we were wrong in our choice.

In closing @ Tiger:
I believe any media changes to video conversion size only affect videos
uploaded after the change.
Of course, it may be that the script is not updating your SQL properly
as I have seen in some areas of ClipShare.Chaeck your database.
Regarding the Embed issue...
For some odd and unknown reason, the embed is a fixed size (360x240) in the
view_video.tpl and the upload_success.tpl template files
which still require editing AND affects all videos.
There is currently no way to change sizes in the middle of using this script
without affecting all the current videos.
So, unfortunately, an admin is forced to set the size upon installation and never changing it afterwards, unless of course, you wish to perform many edits.
I may have lost you in that ramble but in simple terms...
The embed code in template files does not change with admin conversion size edits
like it should.
The Fix? Some extra php variable additions, sql entries and core file editing.

[adultweb4u]

Hello dargre,

Originally Posted by dargre

Man, you still miss things.
That was already said: SCRIPT IS OK

However script is not easy to install, additionally there are modules that must be installed on server.
All this is CLEARLY STATED on ClipSahre site.
You could read it first.

But does that means that you will not provide support and curse and blame the customer for not purchasing the server setup?

The people working at HostGator.com are highly talented and co-operative. They installed all the modules correctly as mentioned on the requirements page.

To make it understand for you better, please see this URL: http://indianpornhouse.com/galleries/test_315-1.html. I uploaded the same clip in my other site too and it converted and played well. And finally, this is the same clip that I uploaded several times on my site running clip-share, www.mysextube.cc and it shows video conversion in progress.

My host said: -

Hello

I see we have built ffmpeg with the correct options :

FFmpeg version SVN-r11531, Copyright (c) 2000-2008 Fabrice Bellard, et al.

configuration: --enable-libmp3lame --enable-libvorbis --disable-mmx --enable-shared --prefix=/usr --enable-gpl --enable-libxvid --enable-libtheora --enable-libx264 --enable-libfaac

The .so files for the missing modules have also been created but somehow the script is not reading those. Unfortunately, the settings on the server side do look fine and so it looks like this is a script side issue. Could you check this with clipshare as it looks it is not reading the files that are present as below ?

[root@host1 ffmpeg]# ls /usr/lib/ -l | grep -i x264
-rw-r--r-- 1 root root 598432 Aug 8 09:44 libx264.a
lrwxrwxrwx 1 root root 13 Aug 8 09:44 libx264.so -> libx264.so.60
-rwxr-xr-x 1 root root 510952 Aug 8 09:44 libx264.so.60
[root@host1 ffmpeg]# ls /usr/lib/ -l | grep -i xvid
-rw-r--r-- 1 root root 824220 Aug 8 09:48 libxvidcore.a
lrwxrwxrwx 1 root root 18 Aug 8 09:48 libxvidcore.so.4 -> libxvidcore.so.4.1
-rw-r--r-- 1 root root 725974 Aug 8 09:48 libxvidcore.so.4.1

Regards,

Hostgator.com LLC.

Now all that I was asking was for the technical documentation or any instructions which my host can refer to. Unfortunately, there is no technical documentation. And this is what the support team has to say:

Joseph N.
Posted On: 12 Aug 2008 02:43 AM
What I meant to say was, there is "NO" documentation on the server setup process. I left out a "no", apologies.
Call it whatever you want, these are the rules. We are not giving away the server setup instructions, that's our policy, and it's not gonna change. If we gave away the setup instructions, obviously we wouldn't be offering the setup service. So instead of paying someone who obviously doesn't know what they're doing, you should have payed us, who are more than experienced in this matter.

Warm Regards,
Joseph N.
- Server Technician -
ClipShare Staff

If this is the case, then you should perhaps remove the requirements page and by default set the script pricing to: -

Lite $99 + $50 = $149
Pro %199 + $50 = $249

Its that simple. No hassles and no messing around and no need to even curse the clients.

Originally Posted by dargre

Also it is stated - no one will install the script or modules for you, until you order it.

Well dear, I never asked anyone to install the modules for me. All that I was asking is support. But you people expect me to shell $50 to speak.

Originally Posted by dargre

If you are not able to install script correctly - order installation and don't cry your tears over forum.

Now that sounds like a professional company. This is at least something that was left to hear from you people.

Last few words, what you will get by playing around with the clients. A client is just asking for a few lines of support but you are not willing to co-operate. This clearly indicates that there is something that you are trying to hide from them.

"The key to a great story is not Who or What or When, but Why?"

[wingchun22]

hold on

you have to rember that every server set up is different

you could be on any number of unix of windows servers

you could be shared or deicated etc

installtion of requirements is different for every server, if you do not have the skill to log in in shell to check all your server config and where there going wrong, you can not blame other poeple

if you simply purchased the server set up option, that that hole issue is sorted

rember some hosting companies don't no what there doing either, they may say everything ok, but did they actaully test thoose modules

either pay for a professional setup or if you have the skills to do it yourself, just do it yourself, its not that hard, but of course above the skills of most coders

took me a few months and many hours of resaearch trail and errors to finally grasp unix servers, but once understood, its not that complex

[adultweb4u]

Hello wingchun22,

First of all, I am on a hostgator linux dedicated server.

Secondly, I am not blaming anyone. All that I am asking is for the support. But I really won't understand that why clip-share wants to hide things from their customers and pull hairs instead of simply answering the query in few lines.

The question is not of skill or doing the stuff yourself or ordering a server setup or saving some money or etc. The question is of support or else what's the point in purchasing the script.

Again and again I am saying that the same video clip is uploading in other site of mine, converting to flv format and also playing but still that point is being neglected. If really there were some problems, then the video clip would not have converted or played properly in that site.

It looks like clip-share does not wants to listen to its customers at all and stick to its policy of not providing the support.

I am not asking them to install any modules on my site nor I am asking them to setup the script for me.

Please tell me that what wrong I am doing by asking for the support. They can at least provide with some basic diagnostic instructions. But they insist on ordering the server setup. This clearly indicates that there is something they are hiding from the people. But why they want to do so?

And in case, you have not tried this open source script at http://www.clip-bucket.com/, please do so. My only bad luck, that I came across clip-bucket after I purchased clip-share.

If this the condition of the company that they will provide support only if I pay them $50, then there is hardly anything left to say.

And finally, I do not know how to convince that I am not blaming anyone, I am literally begging for support.

[symtab]

Hi,

1. Actually the check is not using ffmpeg, and you only need ffmpeg for the thumb extraction, not the conversion, the system check script checks the files based ont he ldd output for mencoder.

2. If the siteadmin max_video_size doesnt upload it means you didnt setup correctly your PHP ini variables. Just check the code and you will see (from what i understand you can code in PHP).

3. If siteadmin doesnt update the database, this means there is something wrong with the sconfig table (maybe you run the upgrade script more then 1 time).

[adultweb4u]

Thanks symtab,

Now this is what I call as politeness

I wish, if the clip-share staff had extended this courtesy earlier, I would had been up and running.

All I can say is, if clip-share has people like you, I guarantee there will be no more sad customers.

Thanks again symtab. I will look in to your suggestions and ask my host to fix them.

A note to clip-share staff: Try to be more realistic and co-operative.

[wingchun22]

make sure you are not using the script in a sub directory also

not sure if there was still a issue which sub directories

also check the permissions and owner group of cgi-bin i have a problem also witht that one to

hope you get it fixed, if not trying posting more details of your problems

try turning on the debug in config, thats also usefull sometimes when you do mods to tpl files

good luck anyways

[d110077]

Hi adultweb4u,
I know installing clipshare on a dedicated is kind of a hassle at first. If you not very good at ssh shell command install webmin from www.webmin.com, it a free graphic gui that really make server configuration more easier for beginner. As far as ffmpeg and other plugin require for clipshare I just install one of the pre-packed plugin pack. The plugin is free online but I do not have the link with me right now. PM me to remind me later I will give you the link.
__________
Jay
www.choelle.com